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Where to check the online order?

I'm a participant level 1
I'm a participant level 1

I ordered a new cellphone (no contract) online, but where to check the status of the order? I think the website needs to be improved indeed.


I'm a participant level 1
I'm a participant level 1

Website and app should be improve. I didn't receive a confirmation email on my phone order and can't check on app and website. So prostrating.

Hello @Yan_P,


Welcome to the community!


Once you order a phone, you'll receive tracking number as soon as it's shipped by e-mail. If you haven't received an e-mail after a few days following the order, this may mean that the phone is backordered. 


If you need help with your account, feel free to reach out via these methods. 

Former Moderator
Former Moderator

Hey @kwokmiao


Thank you for reaching out Smiley 


When you order a device online, we send you an email confirmation. 


We will also send you an email when we get the tracking number for the phone.