Cancellation

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I'm a Participant Level 2
I'm a Participant Level 2

Cancellation

Hello I would like to cancell my acount because I moved from canada. What ahould I need to do dor that? 

Accepted Solution

Re: Cancellation

Hey @Atiye! Welcome to the community. Smiley

 

We're sad to see you go! You can do that by contacting us here. We can also send you a PM if you want to do it through the community.

 

Let us know.

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Former Moderator
Former Moderator

Re: Cancellation

Hey @Dido90!

 

This is normally one of the transactions that can only be completed through the help of customer service, however, as we have you with us, we'll send you a PM to get this taken care of right away. 

 

Talk to you soon. 



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Message 21 of 29
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Cancellation

Hey i want to cancel my line as i am not using this from December. Please cancel my line. .

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Message 22 of 29
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Re: Cancellation

Hello @Pargat007,

 

Welcome to the community!

 

You will need to contact customer service in order to have the line cancelled.

 

You can reach out to customer service through any of the available methods listed here.



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Message 23 of 29
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Cancellation

Hello, I have also moved and have been trying to cancel my contract. Could you please help me? Thank you 

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Former Moderator
Former Moderator

Re: Cancellation

Hey @Antonio123!

 

Have you reached out to customer service about this? You can find all the ways to get in touch with customer service in the solution above! 

 

If you prefer, we can alternately send you a PM here. 

 

Let us know. 



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Message 25 of 29
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Cancellation

Hi,

      Why I still receiving a bill from Fido and it's been 4 month I cancelled that account and Fido kept sending a bill. Can you help me to fixed this.thank you

 

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Moderator
Moderator

Re: Cancellation

Hey @Bingo_28! Welcome to the community. Smiley

 

If you've cancelled your account, then you should normally receive one final invoice afterwards unless there's a balance remaining on the it.

 

If it's a positive balance, you'll need to make a payment for that amount and your next invoice will be the final one.

 

If it's a negative balance, you'll need to contact us here to refund the amount to you.

 

Can you confirm what your balance is please?



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Message 27 of 29
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I'm a Participant Level 1
I'm a Participant Level 1

Re:Cancellation

Hey :),

 

I am moving back to my home country at the beginning of July and might not have time or a chance to cancel my line in person, would you be able to go trough that in advance, so I can be relieved before leaving Canada?

 

Thanks a lot and stay safe.

 

Holm

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Moderator
Moderator

Re: Re:Cancellation

Hey Holm!

 

We can certainly help you with that. 😊

It's good to know that Fido offers other ways as well to reach customer service in order to accommodate our customers. You can call us, join us on live chat or through our Social Media channels (Facebook or twitter) for any account-related inquiry.

 

We can also send you a private message over the community if you'd like that.

 

Let us know.



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