Hello I would like to cancell my acount because I moved from canada. What ahould I need to do dor that?
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Hey @Bingo_28! Welcome to the community.
If you've cancelled your account, then you should normally receive one final invoice afterwards unless there's a balance remaining on the it.
If it's a positive balance, you'll need to make a payment for that amount and your next invoice will be the final one.
If it's a negative balance, you'll need to contact us here to refund the amount to you.
Can you confirm what your balance is please?
I am moving back to my home country at the beginning of July and might not have time or a chance to cancel my line in person, would you be able to go trough that in advance, so I can be relieved before leaving Canada?
Thanks a lot and stay safe.
We can certainly help you with that. 😊
It's good to know that Fido offers other ways as well to reach customer service in order to accommodate our customers. You can call us, join us on live chat or through our Social Media channels (Facebook or twitter) for any account-related inquiry.
We can also send you a private message over the community if you'd like that.
Let us know.