Cancellation within first day of service - over $100 bill

Cancellation within first day of service - over $100 bill

Cancellation within first day of service - over $100 bill

Wendy9191
I'm a Participant Level 1

Cancellation within first day of service - over $100 bill

Hello,

I opened up a fido account, but had to cancel it within a day due to porting issues with my old plan.

The lady at T Booth told me that I would be charged just for the data I had used that day (36.16mb, totalling $1.67 + tax).
Today I had received a bill forthe one day's service for $108. According to my bill, I had used 36.16mb, a few text mesages, and about 15min of talk.

I was on an unlimited talk and tex plan with 9gb data.

 

Can you please help me understand the reason for this high bill?

Thank you

1 REPLY 1
FidoLony
Moderator

Hey @Wendy9191,

 

Welcome to the community! 

 

We can definitely take a look at your final invoice.

Please get in touch with our customer care team via these channels here. You can also message us on Facebook or Twitter, or we can PM you here.