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Can’t access my account

I'm a participant level 1
I'm a participant level 1

I cant access my Fido account with my phone number; it says that my number isn't registered; it's not letting me access the usage tab via app; not letting me change my plans nor upgrade. I've been having this issue since I've got the plan last year and I've been trying to get it fixed since, but most of the time the rep would tell me that they have "fixed" the issue and told me to wait 24 hours before everything would be in motion but 8 months of going through the same instructions I still can't access my Fido account via my phone number. I have access to my bill payment but other than that I can't do anything. I'm really tired of this now. I'm on my last leg with Fido I just wanted to upgrade my plan 🤦‍:female_sign: please help


Former Moderator
Former Moderator

Hey @Areyes02


Welcome to the Community. 


I am sad to see you've been experiencing difficulties with your My Account log-ins. Have you had a chance to try logging in with your email address as your username?