Caller 844 277 6920

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I'm a Participant Level 2 trynittee
I'm a Participant Level 2

Caller 844 277 6920

I have been getting calls from 844 277 6920 on and off for weeks.  When I pick up, the call ends.

 

Frustrated, I came online to research and it turns out this is a FIDO number.  I can read from previous posts that FIDO is confused.  Confusion doesn't instill customer confidence; it suggests you don't understand your own environment.

 

Whatever automated system you are using, please stop it.  It's clearly not behaving as expected.  I work in IT, and am familiar with systems going awry.  What is more annoying is when management/systems staff are aware there is an issue, the issue has been ongoing for almost a year, and still, end users are being annoyed and pestered.  That is Poor Problem Management.

 

I have resorted to blocking this phone number from my phone.  

 

So... where does that leave confidence in Fido with its customers?  And, where does that leave Fido in the future if it really does need to call me from that number?  =Communication is broken down.  However, the issue is with FIDO.  FIDO is letting an ineffective system run, damaging its communication with customers, and doing Nothing to fix it.

 

I have been a customer since 2005.  And in case it's not clear, I am extremely annoyed.   Usually, FIDO is amazing.  Your customer service is unparalleled.  I have sold many of my friends and family on FIDO just because one call does resolve the issue.  However, I have a low tolerance for issues that have been ongoing for a year.  And the only reply to this post that is acceptable is a specific plan/date on how and when FIDO is addressing it.  Don't post the annoying answers I've seen on other posts:  Hmm.  That's strange.  Or Have you stayed on the line?  

 

Track FIDO's outgoing call logs for that number, note the number of failed calls and deal with this.

 

Thank you,

 

C.  Allan  

Accepted Solution

Re: Caller 844 277 6920

Hi @trynittee!

 

I'm sorry to hear your recent experience with Fido was not a positive one. The number in question is from our telemarketing team and shouldn't disconnect once you pick up. I can definitely understand how upsetting that can be. 

 

That said, I will be sure to pass your feedback along to the right people. Fido aims at providing top-notch service to all its customers and we appreciate any opportunity that allows us to improve ourselves. 

 

Moving forward, do you want me to add your number to our Do-Not-Call list? The list is updated every 30 days and is good for 5 years. I do understand that you have blocked the number from your end already. 

 

I thank you for bringing it to our attention!

 

 

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I'm a Participant Level 2 kellmoo
I'm a Participant Level 2

Re: Caller 844 277 6920

@FidoPamela wrote:

Hey @vincedg and @kellmoo!

 

We've shared the feedback so that this can be looked into. Thanks for taking the time to share your experience! 

 

As for the National Do Not Call List, it would only be for businesses you have no relationship with. It doesn't apply to Fido if you have an account with us. We do however have an internal Do Not Call List we can register you to if you prefer not to receive our marketing calls. 

 

Let me know if you'd like to register, I'll be happy to send you a PM. 


 

Yes I'm a customer of Fido, please do add me to the do not call list.

 

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Message 31 of 48
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Former Moderator FidoPamela
Former Moderator

Re: Caller 844 277 6920

Sending you a PM for that @kellmoo

 

Chat soon! Smiley 



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Message 32 of 48
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I'm a Participant Level 2 leafy
I'm a Participant Level 2

Re: Caller 844 277 6920

Hello, 

 

Please remove me from this telemarketing list as well. The phone calls are extremely bothersome. They keep filling up my mailbox. 

 

Do you require any further information from me in order to stop these calls? Or can you access my phone number and other necessary information yourself. 

 

Thanks, 

Elif

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Message 33 of 48
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Moderator
Moderator

Re: Caller 844 277 6920

Hey leafy!

 

We'll need to access your account for this so we'll send you a PM to get the ball rolling. 

 

Talk to you soon.



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Message 34 of 48
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I'm a Participant Level 1 9989
I'm a Participant Level 1

Re: Caller 844 277 6920

How is the "hang-up" problem still occuring after so many months of having this problem reported?

 

I also get these call regularly. Please don't tell me that you'll put me on a Do Not Call List, that doesn't permanently solve the problem for anyone. Please don't ask to PM me, just answer the question:

 

How and when will you fix the problem of these calls hanging up.

 

Thank you,

A

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Message 35 of 48
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Former Moderator FidoPamela
Former Moderator

Re: Caller 844 277 6920

Hi @9989

 

Welcome to the Community Smiley 

 

We are aware that this is something affecting some of you guys. Most of the calls go through properly at this time. The team in charge is still looking into this and we are trying to see how we can make sure all calls are properly connected. 

 

At this time, we do not have an estimated time of resolution. 



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Message 36 of 48
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I'm a Participant Level 1 Wrolston
I'm a Participant Level 1

Re: Caller 844 277 6920

Huh, I got a call from this number about a special deal on handsets. It sounded like a scam so I didn't talk long. I contacted FIDO customer support and they said that it was indeed a scam. 

 

Now I don't know.

 

Reading this feed doesn't give me any clarity.

 

 

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Message 37 of 48
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Moderator
Moderator

Re: Caller 844 277 6920

Hey @Wrolston,

 

I'm sad to see there was any kind of mix-up about this. Calls from this number are made by part of our Outbound teams. They offer specialized deals that are not always available to our customer support team at the Inbound call center. 

 

I hope this helps clarify things a little. 



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Message 38 of 48
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I'm a Participant Level 1 dchan1
I'm a Participant Level 1

Re: Caller 844 277 6920

Today is February 12, 2019. I have just experienced what @trynittee described back in April 2017! (called from the number stated then it was hanged up when answered).

 

I assume FIDO has resolved to leaving the problem as it is?? 

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Message 39 of 48
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MVP
MVP

Re: Caller 844 277 6920

Hello Dchan1,

 

  Welcome to the community!

 

 While the phone number does belong to Fido's Telemarketing team, spammers and scammers have also started to spoof the number (see here and here). It's possible the people calling aren't in fact from Fido.

 

 If the calls are indeed from spammers/scammers, there is unfortunately not much that any of the mobile providers can do to prevent them. Since the spammers/scammers use spoofed numbers, it is not possible to identify the true spammers' number. Even the RCMP's number has been spoofed (see here). 

 

  Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone. That said, it is hopeful to note that the CRTC is trying to implement measures to reduce nuisance calls (see here and here).

 

  If the calls are from Fido, I do not wish to make the outbound team's job any harder. They need to find a better way to reach customers -- a way in which customers can trust it's actually them.

 

Hope this helps :Smiley:

 

Cheers

 

 



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I'm a Participant Level 1 szhandrew
I'm a Participant Level 1

Call ‭from (844) 277-6920 when pick up the call, it disconnects

Get several calls a week from ‭+1 (844) 277-6920‬, I realazed the call is from FIDO. Everytime, when I pick up the call, the call automatically disconnects after 3 seconds.

Everytime! :Sad:

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Message 41 of 48
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Moderator
Moderator

Re: Call ‭from (844) 277-6920 when pick up the call, it disconnects

Hey there @szhandrew! We've moved your post here since it's been already discussed a lot. You will find all of the information you require right here.

 

Have a great day!

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I'm a Participant Level 2 therobbbyn
I'm a Participant Level 2

Re: Call ‭from (844) 277-6920 when pick up the call, it disconnects

I agree, this is super annoying and y'all need to stop.

 

Here's how it started: A Fido rep called my new number about a month ago. I was hella confused, as I left Fido oa year ago. I guess they call people after about a year to try and win them back, offering promotions etc. I made it very clear that I was not at all interested in any of their services and happy with my current provider.

 

Then, about three weeks later or so, the daily calls from 844 277 6920 started. I picked up once, and it was just silence and then disconnected. Then, the ringing stopped so quickly the next time I didn't have time to answer. So then I blocked the number on my phone, but the way that blocking works I still get silent notifications after a call was registered from that number.

 

So turns out this number has been calling me minimally once a day for about a week now. Messaged Fido support on Twitter, told them this was getting out of hand. They offered to add me to their DNC list (and needed to access my old, closed Fido account, registered to a different number... no idea why, I should just be able to give you my number and you should be able to add that to the DNC list.) I agreed, and they said it can take up to ten days to take effect etc.

 

I am sure that through pure coincidence, the calls ramped up the day after (!!!). Just this morning (on a Saturday) I have already received two calls before 11am. So I message support again, telling them, and they say that my number is associated with a different person on Fido, and whether my current number was with a different provider (!? first of all, you know that it is; second of all, how can the same number exist twice??)

 

I  have so many questions, but either way, I don't even want answers, I just need those insanely frequent calls to stop. I am not your customer anymore, haven't been for a year, and for sure won't be returning (especially not after this experience).

 

EDIT: Now they say they can only remove my email address, but can't remove my number from their internal DNC list as my account has been cancelled, and suggest adding myself to the National DNC. Unfortunately I have been on said National DNC for a long time, and yet I keep getting these calls. What the actual hell...

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Message 43 of 48
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Moderator
Moderator

Re: Call ‭from (844) 277-6920 when pick up the call, it disconnects

Hey @therobbbyn

 

Thanks for the feedback, and I'd like to clarify that we can indeed register your number or email to our internal Do Not Call List (DNCL) even if you're no longer a Fido customer.

 

It seems there might have been some confusion treating your request and I would invite you to reach out to us at these channels to have this looked into. Alternatively, we can send you a PM here if you prefer.

 

Here's what you need to know about our DNCL:

  • It can take up to 10 calendar days for us to remove your email or number from our marketing lists. You could still receive communications in the meantime. Once register, your email or mobile number remains on our Do Not Call List until you ask to remove it.
  • After registration is complete, you won’t get any more calls, mail, SMS, or emails from Fido or Rogers, but other companies might still contact you. If you want, you can also register to the National Do Not Call List managed by the CRTC.
  • You may still receive communications from other Rogers Group of Companies (e.g. Rogers Bank, Blue Jays, Rogers Media, etc.) if you subscribe to them. You’ll need to opt out for those individually.
  • If you update your email address to a new one or change your number, you’ll need to register the new information to the Do Not Call List as well.

Hope this helps Smiley



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I'm a Participant Level 1 BrianDowding
I'm a Participant Level 1

Re: Caller 844 277 6920

Exact same experience here as well.

I've also resorted to blocking but they still leave messages of them hanging up after waiting a few seconds first - which means that they are also waiting through the voice mail message prior to recording a message of them waiting silently, then hanging up.


Add me to the DO NOT CALL list also, please.

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