Hello.
Have recently returned to Fido via their winback promotions in early December.
Using the FIDO web portal I can see two invoices; one for the temporary number and a smaller invoice for my ported mobile number. I was informed by a Fido rep that the smaller amount owing is what I should be concerned about. Please note this is a BYOD. I had my original number ported the same day I recieved my SIM.
I'm still not confident as to what invoice needs to be paid or if its both; is this normal?
Screen capture attached:
Thanks
Hello @bakedcorn,
Your bill for that period is $89.97 but you may have gotten some credits applied to it and the balance to be paid on the account is $22.17 so you just need to pay $22.17 to bring your account to $0.
Hello Wendywor,
Welcome to the community!
You should note these forums are community-driven and not intended as a venue for customer services. Many of us are fellow customers. We do not have access to customers' accounts nor be in any position to address your issue.
If you wished assistance with your matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
