Dispute charges for never used a plan

[hkavassaki]

Hi, 

In 2019 I fell for a dumb promotion where I got a tablet "for free" and 2 years of free data on for that new tablet number. I gave the tablet to someone else, and never used the data on that number. Obviously forgot about it and the free 2-years of data expired in 2021. I just realized TODAT that I've been paying 15 months monthly since then.

I NEVER used that data. Is there any way I can dispute those charges? And perhaps get at least some percentage of that back?

This is definitely my fault for not realizing before, but since I never used it, is there any way I can maybe get some of that back?

[KAPABLE-K]

Hello @hkavassaki,

Any monthly or post-paid accounts will be billed regardless if you use the service or not.

[Jasmak]

Hi,

I am being charged for the service which I never subscribed and FIDO has billed me for the last couple of months for that.

The bill is showing Prem Device Protection Plan.

For these kind of over billing I have migrated to other carriers for my 2 lines and now planning to switch the last one as well.

Tried calling Customer Care and as usual didn't get any answer after a long hold.

Can you please help in sorting out this issue.

Thanks

[KAPABLE-K]

Hello @Jasmak,

Welcome to the community!

I'd like to inform you that this community is not a customer service platform. It is designed for customers to assist each other with any issues or concerns. However, I regret to inform you that you will have to contact customer service directly for assistance related to your account. They have the necessary access and expertise to assist you. You can find all the different methods to contact them directly at this link.

[Cawtau · Accepted solution]

Hello Hkavassaki,

  Welcome to the community!

  Sorry to hear you had forgotten about the tablet plan on your account. You should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer account information. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers