Hey @donnalynnemoore,
Welcome to our community!
We know that having unexpected charges is unpleasant and we sure wouldn't want to see you go 
You can verify the details of the charges that applied on your bill through your online account directly by downloading the PDF bill. Check out this useful article on our community that includes step-by-step instruction on how to view your bill.
If you still have concerns after having revised your invoice online, please don't hesitate to contact us and we'll be happy to look into it with you. Alternatively, we could also send you a PM here on the community, let us know what you prefer.
Cheers!
