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Got bill of 869$ for a month. Help.

I'm a participant level 1
I'm a participant level 1

Hi. I got new fido sim card on 31 August, 2020 as I'm new in Canada so I decided to buy fido after hearing about it from my friends. I bought it with the $45/month plan which included unlimited canada wise calls, 5gb internet data and 1000 minutes long distance call which includes India. All these things are mentioned in my agreement which I got when I bought the sim but now I have got bill of $869 dollars. I checked the bill in which I got to know that I've been charged since day 1 for calling in India whereas my plan included calls to India, I've written proof of it in agreement. I tried calling customer care but they're not helping. What should I do now? @fidob How to Cancel my current plan Request for help to solve persist bill problem 



Hey @ShivKumar1,


Welcome to the community!



Surprise bills are never fun to deal with. We definitely suggest you get in touch with our customer service here so we can look into this and help out! We can also PM you here if you prefer.