Fraud

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Fraud

Someone ordered 3 phones and added new connections to the account. Luckily, I was able to catch the act quickly enough and called in and spoke with the Fraud protection department and they said the account is locked up. However, I still would like some confirmation that everything is taken care of since I can see lots of people saying phones were sent out even after the spoke with the fraud team. Please PM me for details.

Flag this to a Moderator
Message 1 of 6
78 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Fraud

Anyone here from the fraud team? Do people work in this company? I call the fraud team they have a voicemail. What is the point of a voicemail when someone is experiencing fraud? I call the mainline and phone disconnects when you want to discuss fraud. Can someone contact me, please?

Flag this to a Moderator
Message 2 of 6
65 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Fraud

Not to mention no one ever returns your voicemails. It's a joke.

Flag this to a Moderator
Message 3 of 6
64 Views
Highlighted
Moderator
Moderator

Re: Fraud

Hey @junior4

 

Welcome to the community!

 

I understand your concerns and all the questions you may have about this have to go to our Validation Team directly. If you left a voicemail, there is a delay of 1-2 days for someone to call you back.

 

When's the last time you left them a voicemail, can you confirm?

 

 



Flag this to a Moderator
Message 4 of 6
58 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Fraud

Hi I left a voicemail yesterday. This event happened yesterday.

Flag this to a Moderator
Message 5 of 6
55 Views
Highlighted
Moderator
Moderator

Re: Fraud

Thanks for letting me know. I'll send you a PM to take a closer look. Talk so you soon!

 

 



Flag this to a Moderator
Message 6 of 6
53 Views