Anyone else I can call or contact? (Fido took my money!)

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Anyone else I can call or contact? (Fido took my money!)

Anyone else I can call or contact? (Fido took my money!)

SOLVED
Tri3
I'm a Participant Level 2

Anyone else I can call or contact? (Fido took my money!)

Summary: Fido took my money and there's no one at Fido willing to discuss it with me.

 

Hi I was hoping someone here can help.


I made a credit card payment to my Internet account the other day using Fido's website on my phone.

The website said Transaction Failed.
I figured maybe I mistyped a digit so I tried again. Again the website said transaction failed.

 

My payment was due so I tried with a different card. Again transaction failed.

So that's 3 transactions that failed.
I look into my payment history in my account and it doesn't show any of those failed transactions.

Fast-forward a few days and all 3 transactions are shown as posted on my credit cards.


I have called the banks and they have confirmed that Fido has my money (3 times my monthly bill)

The charges even has my account number as the merchant ("Fido Home *12345678")

I have asked the banks for (and received) the reference number and auth # for those 3 charges so that I can give them to Fido for them to look at, but no one at Fido wants to look at it.

 

Is there anyone at Fido I can speak to about this before I pursue something drastic like a chargeback dispute or a complaint to CCTS?

 

 

Summary: Fido took my money and there's no one at Fido willing to discuss it with me.

Accepted Solution

Re: Anyone else I can call or contact? (Fido took my money!)

Solved by Moderator

Hey @Tri3 Smiley

 

I'm sorry to read about your experience with these payments, but we can definitely look into this on our side.

I'll send you a PM so we can investigate.

 

Talk soon!

View solution in context
2 REPLIES 2
Tri3
I'm a Participant Level 2

Just wanted to add that I have chatted with several Fido reps already. All were very courteous and simply say that they see the same thing I do, which is no payments were made.  
There is an issue with my account that the reps I am allowed to chat with cannot see.  I would like for someone at Fido to look at the transaction numbers I have been given by the banks that shows the money has been sent to Fido.

Hey @Tri3 Smiley

 

I'm sorry to read about your experience with these payments, but we can definitely look into this on our side.

I'll send you a PM so we can investigate.

 

Talk soon!