Activation Fee

[heesun1]

I upgraded my phone last Saturday. I saw free activation on the web but when I actually upgraded it, it charged on my bill.

I have been using fido more than 10 years.

Please wave the activation fee. Thank you.

[heesun1]

Hey @heesun1!

Welcome to the Community!

How did you complete your upgrade? Did you do it through My Account, did you place an order with a representative on the phone/Live Chat or did you go in store?

The Setup Service Fee is only waived if you upgrade your device through self-serve means on Fido.ca.

Let us know!

[FidoAmanda · Accepted solution]

Hey @heesun1!

Welcome to the Community!

How did you complete your upgrade? Did you do it through My Account, did you place an order with a representative on the phone/Live Chat or did you go in store?

The Setup Service Fee is only waived if you upgrade your device through self-serve means on Fido.ca.

Let us know!