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I upgraded my phone last Saturday. I saw free activation on the web but when I actually upgraded it, it charged on my bill.
I have been using fido more than 10 years.
Please wave the activation fee. Thank you.
Solved! Go to Solution.
April 2019
Hey @heesun1!
Welcome to the Community!
How did you complete your upgrade? Did you do it through My Account, did you place an order with a representative on the phone/Live Chat or did you go in store?
The Setup Service Fee is only waived if you upgrade your device through self-serve means on Fido.ca.
Let us know!
Hey @heesun1!
Welcome to the Community!
How did you complete your upgrade? Did you do it through My Account, did you place an order with a representative on the phone/Live Chat or did you go in store?
The Setup Service Fee is only waived if you upgrade your device through self-serve means on Fido.ca.
Let us know!