Hello, I had a Samsung Galaxy S9 Smartphone from FIDO
About a month ago I upgraded my smartphone to a pre owned certified Samsung Galaxy S20
Obviously my device came with a new sim card,
however; when I had trouble activating new sim card #, I called and text chatted with an agent who told me to take the sim card from old device and put it in new device and it will work.
My question is; when or if I wanted to activate my new sim card should I take the old sim card out before activating on FIDO.ca under my account.
( I AM NOT ACTIVATING THROUGH MY ACCOUNT APP installed on my device) OR do I have to activate it on an entirely different device, like a tablet??
Solved! Go to Solution.
@shantih6985 wrote:..My question is; when or if I wanted to activate my new sim card should I take the old sim card out before activating on FIDO.ca under my account...
It would depend on what your intentions were for using the SIM card. If you wished to use that new SIM card for current phone line (ie replace your old SIM), you would need to update your SIM card details on your account. You can do that via My Account --> Usage & Services --> Mobile --> Update SIM card (under Quick Actions, near bottom of page). You'll likely need to enter your old SIM information as well as your new SIM information. Once updated, your old SIM would no longer work.
On the other hand, if you wished to add a new line on your account (ie Tablet plan), you would need to activate that SIM for that line and plan. As far as I am aware, you might need to contact customer service to activate a new SIM card. That said, you would likely receive another new SIM card when ordering a new plan.
Hope this helps 😀