Activate new sim Card

[Amritk]

Hello. I bought a new sim card today. I am not able to register it online.

[Medea]

Georgia 

[FidoRanya]

Hey @Medea, 

What can we do to help? 

Please let us know! 

[Cawtau · Accepted solution]

Hello Amritk,

  Welcome to the community!

  Did you purchase the SIM card for a Postpaid or Prepaid account? If it's for a Prepaid account, it might only be able to be activated in a Fido store (see here).

Hope this helps

Cheers

[patrickchan]

same thing happened to me. my friend gave me his new sim card. I cannot activate it. I when to store  they said it was already activated.  so they gave me new phone.  my guess your sim was activated aka taken. goto store get new sim. 

[FidoSaad]

Hey there @Amritk

Just to confirm, where did you get your new SIM card from?

You should also be able to update the SIM card linked to your Fido number online on Fido.ca. Are you getting any error messages when doing so? Let us know, so we can look into it.