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Activate new sim Card

Amritk
I'm a Participant Level 1
I'm a Participant Level 1

Hello. I bought a new sim card today. I am not able to register it online.

5 REPLIES 5

Medea
I'm a Participant Level 2
I'm a Participant Level 2

Georgia 

FidoRanya
Former Moderator
Former Moderator

Hey @Medea

 

What can we do to help? 

 

Please let us know! 



Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Amritk,

 

  Welcome to the community!

 

  Did you purchase the SIM card for a Postpaid or Prepaid account? If it's for a Prepaid account, it might only be able to be activated in a Fido store (see here).

 

Hope this helps Smiley

 

Cheers


patrickchan
I'm Experienced Level 1
I'm Experienced Level 1

same thing happened to me. my friend gave me his new sim card. I cannot activate it. I when to store  they said it was already activated.  so they gave me new phone.  my guess your sim was activated aka taken. goto store get new sim. 

FidoSaad
Moderator
Moderator

Hey there @Amritk

 

Just to confirm, where did you get your new SIM card from?

 

You should also be able to update the SIM card linked to your Fido number online on Fido.ca. Are you getting any error messages when doing so? Let us know, so we can look into it.