Activate new sim Card

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I'm a Participant Level 1 Amritk
I'm a Participant Level 1

Activate new sim Card

Hello. I bought a new sim card today. I am not able to register it online.

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Re: Activate new sim Card

Hello Amritk,

 

  Welcome to the community!

 

  Did you purchase the SIM card for a Postpaid or Prepaid account? If it's for a Prepaid account, it might only be able to be activated in a Fido store (see here).

 

Hope this helps :Smiley:

 

Cheers

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Re: Activate new sim Card

Hey there @Amritk

 

Just to confirm, where did you get your new SIM card from?

 

You should also be able to update the SIM card linked to your Fido number online on Fido.ca. Are you getting any error messages when doing so? Let us know, so we can look into it.

 



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Activate new sim Card

same thing happened to me. my friend gave me his new sim card. I cannot activate it. I when to store  they said it was already activated.  so they gave me new phone.  my guess your sim was activated aka taken. goto store get new sim. 

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Re: Activate new sim Card

Hello Amritk,

 

  Welcome to the community!

 

  Did you purchase the SIM card for a Postpaid or Prepaid account? If it's for a Prepaid account, it might only be able to be activated in a Fido store (see here).

 

Hope this helps :Smiley:

 

Cheers



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