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Account suspended?

Mtramonto
I'm a Participant Level 1
I'm a Participant Level 1

I paying a bill but my account is suspended . Why??????????????????

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Mtramonto

 

Welcome to the Community!

 

On our end, the accounts either are suspended for non-payment or are on temporary suspension upon the customer's request. If these do not apply to you, I would recommend that you reach out to us through these channels so we can look into this with you.

 

It's possible your services are simply not working due to a glitch. Have you tried to power-cycle the device?

 

We can also send you a private message through the Community. Let us know is you'd like that.