2nd Line discount

[ellapineda]

Hi! 

I used to get a second line discount on my account but since December when I upgraded my plans I no longer receive the discount. From my understanding when I switched my husband over I would be getting 10% off throughout the duration on having the line. Please help me out and clarify this issue. 

Thanks 

Elle

[ellapineda]

Hey @KAPABLE-K!

We're so happy to have had you with us through the years and I would love to explain the promos in detail.

The older promo we had was 10% off for as long as you kept an eligible plan. That promo did expire and it would get removed if switching to an ineligible plan.

Since October 2018 we have released a new version of that promo for new lines being added to existing accounts as we do understand it was a popular option for our customers. The new version of the promo allows you to get 10% off for 24 months. If the primary line gets cancelled, the discount is removed. Also, not all plans may be eligible so it's important to check with the agent changing your plan to know if the promo will stay with your new plan if you decide to change plan.

I hope this clarifies things  

[FidoRachel]

Hey @ellapineda, welcome to the community! 

We'd have to access your account to determine what happened, I'll send you a PM.

Don't hesitate to message us directly on Facebook or Twitter whenever you have specific questions related to your account. 

[FidoNick]

Hey @ellapineda!

We haven't heard back, was this resolved?

Let us know what happened, I'm certain the info will help others!

[DaveNepean]

I've just had exactly the same experience.  I accepted an offer to upgrade my plan and lost the 2nd line discount as a result.  There had been no warning of any sort that this would happen in the process of accepting the offer.  And the online rep I talked to basically said there was nothing he could do.  I've asked to have the issue escalated and he said I would get a call back in the next 48 hours.  We'll see what becomes of that. 

Anyone with two lines on a plan with a discount on the 2nd line should be aware that if you accept one of their special retention offers, you will lose your 10% 2nd line discount.  Factor that in when considering whether they are making you a particularly generous offer.

[FidoKenny]

Hello @DaveNepean 

We appreciate your feedback concerning this particular promotion. I would like to see what was discussed with you for your Fido account.

I'm sending you a PM to get this looked into. Talk to you soon.  

[KAPABLE-K]

@DaveNepean,

I share in your disappointment, I've been with Fido 15yrs now and I currently have 5 lines with them guess how many have the 2nd line discount, zero!

The second line discount has become a bait and switch now, they tell you the discount stays as long as you keep the line but as soon as you switch the plan they take it away. I believe they even change the policy on the 2nd line discount now, it only lasts for 24 months and then it goes away. They do not tell you that when trying to sell you another line though.

[FidoNick · Accepted solution]

Hey @KAPABLE-K!

We're so happy to have had you with us through the years and I would love to explain the promos in detail.

The older promo we had was 10% off for as long as you kept an eligible plan. That promo did expire and it would get removed if switching to an ineligible plan.

Since October 2018 we have released a new version of that promo for new lines being added to existing accounts as we do understand it was a popular option for our customers. The new version of the promo allows you to get 10% off for 24 months. If the primary line gets cancelled, the discount is removed. Also, not all plans may be eligible so it's important to check with the agent changing your plan to know if the promo will stay with your new plan if you decide to change plan.

I hope this clarifies things  

[DaveNepean]

@KAPABLE-K, I hope you are taking a hard look at the competition.  Fido is unfortunately gambling that switching to too much work and customers will stick around and tolerate the abuse.  

[KAPABLE-K]

@FidoNick it does clarify things, bait and switch.