Fido

@KAPABLE-K, I hope you are taking a hard look at the competition.  Fido is unfortunately gambling that switching to too much work and customers will stick around and tolerate the abuse.  

I've just had exactly the same experience.  I accepted an offer to upgrade my plan and lost the 2nd line discount as a result.  There had been no warning of any sort that this would happen in the process of accepting the offer.  And the online rep I ...