REMOVED ADDITIONAL LINE DISCOUNT

[sdggewag]

I have been with Fido since 2014

I just found out my additional discount has expired

None of the lines under my account changed their plans

Fido gave a notice from last month bill statement on page 5, ON PAGE 5.who reads bill statement unless dollar amount is different

I am very confused and disappointed

[sdggewag]

Hey @sdggewag,

Thank you so much for your loyalty with us, we really appreciate it!

I can understand the change may not be pleasing and we try not to increase the price of our products and services. However, we often review our discount policies and adjust the pricing so we can continue investing in our services and network.

Your discount was active for more than 24 months as well. Having said that, our month-to-month basis plans are subject to change. We do provide 30 days' notice before making these changes to your services.

You can also take a look at our terms of service on fido.ca/terms.

[FidoSaira · Accepted solution]

Hey @sdggewag,

Thank you so much for your loyalty with us, we really appreciate it!

I can understand the change may not be pleasing and we try not to increase the price of our products and services. However, we often review our discount policies and adjust the pricing so we can continue investing in our services and network.

Your discount was active for more than 24 months as well. Having said that, our month-to-month basis plans are subject to change. We do provide 30 days' notice before making these changes to your services.

You can also take a look at our terms of service on fido.ca/terms.

[b4banta]

I have 3 lines on my account. I was wondering why i do not have any multiple lines discount on my account.One of my number has discount before, now i have nothing.

Thanks

Balwant

[FidoSaira]

Hey @ b4banta,

I have moved your message in this thread as it is about the same topic.You'll find that the answer here.

That said, Fido provided a bill message to all impacted customers about the change.

Did you take a look at your invoice?