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2 factor authentication

dryinkamloops
I'm a Participant Level 2
I'm a Participant Level 2

Can I use an authenticator app for 2 factor authentication

16 REPLIES 16

dempster52
I'm a Participant Level 1
I'm a Participant Level 1

Count me in as another advocate for two-step verification for the Fido app.  Someone hacked into my account and ordered themselves an iPhone and changed my phone plan.  While I have no doubt that Fido will reverse the fraudster's actions, it would've been nice to have measures in place to lower the possiblity of this event in the first place.

Hey @dempster52

 

We're sad to learn about the fraudulent activity on your account. Have you reached out to our customer care about this?

 

We do appreciate your feedback.



KayBee
I'm a Participant Level 1
I'm a Participant Level 1

you can add me to the list of people looking for this option.

FidoSaira
Moderator
Moderator

Hey @dryinkamloops

 

Can you please give us a little more detail on what you want to do?

 

Which app are you referring to and what do you need the two factor authentication for?

 

 



kcpublic
I'm a Participant Level 3
I'm a Participant Level 3

The use of userid/password alone is basically insecure given how relatively easy passwords can be hacked or guessed. 2 factor authentication makes hacking into an account much harder. If someone were to break into our Fido accounts, they can cause a lot of damage or steal our identities.

dryinkamloops
I'm a Participant Level 2
I'm a Participant Level 2

I would like to secure my fido account with 2 factor authentication using an authenticator app such as Authy or Google authenticator.

Thank you for clarifying!

 

It would not be possible to use another app to secure your account.

 

 



kcpublic
I'm a Participant Level 3
I'm a Participant Level 3

As a technical professional, you need to explain why this is not possible. Besides added security, 2 factor authentication via authenticator app is a widely accepted method of authentication. The recent Rogers outage revealed how brittle 2 factor authentication via text message is where if the cellular service is down, you cannot log into secure accounts.

kcpublic
I'm a Participant Level 3
I'm a Participant Level 3

Why is this not possible? Sites like Linkedin and Canadian financial institutions like Vancity support the use of authenticator apps. TD made their own authenticator app but it follows the same principle.

Rdonkers
I'm a Participant Level 1
I'm a Participant Level 1

why is two-factor authentication not supported by Fido. Is FIDO contemplating adding it as an option in the future.

Hey @Rdonkers! Smiley


We appreciate feedback and suggestion. Security is one of our top priorities and we're always looking for ways to improve it for our customers. We'll pass along your feedback to the concerned teams.

 

 



kcpublic
I'm a Participant Level 3
I'm a Participant Level 3

Any updates? It's been over 2 years and Fido is years behind other websites including Canadian sites.

Hey all!

 

Thank you for your feedback, we’re always looking for new ways to improve our services and the Fido mobile app Smiley

 

Good news, we are working on bringing 2FA to the Fido mobile app in the near future. More details will be shared as soon as they become available, so please stay tuned for upcoming changes which will be described in each Fido mobile app update.

 

Hope this helps!



zen56
I'm a Participant Level 1
I'm a Participant Level 1

I agree, I'd love to be able to secure my account with 2FA. I use Google Authenticator for many of my online accounts. With SIM swapping attacks on the rise I'm looking for ways to be proactive in locking down my mobile accounts, especially now that the CRA uses mandatory SMS 2FA (big yikes). If security is one of Fido's top priorities I believe this feature would have been added a long time ago. This is a feature I'd strongly consider switching carriers for. Please pass along this feedback, FidoNick! Cheers Smiley 

Forcebyte
I'm a Participant Level 1
I'm a Participant Level 1

any updates from this? I think Fido is one of the few canadian telecom providers that DONT provide this unfortunately Sad

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi Forcebyte!

I would love to have 2 factors authentification too, the app is great!

Have a nice day! Very_Happy