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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

Resolved! Fido Payment not reflecting

I made a payment of my account on 08/02 using my debit card. Shows as transacted in my bank account but not reflecting in my Fido account.Checked with bank and had them look at front end and back end and they confirmed that payment was successful. Ga...

donsimon by I'm a participant level 1
  • 918 Views
  • 1 replies
  • 0 likes

Data limits

I have a Fido plan with 6 gig of Data. I almost never use it. Actually, probably never. This plan also includes unlimited text messages.  Question is: Why do I have trouble opening pictures or attachments to my text messages? I ensure the Data is on ...

Affdaff by I'm a participant level 1
  • 565 Views
  • 2 replies
  • 0 likes

How to access gift card?

Hi, I went through the process of signing up my giftcard but don't know how to access it. Is there a website that holds the prepaid mastercards? Regards,Ethan

dailydmello by I'm a participant level 2
  • 405 Views
  • 1 replies
  • 0 likes

Resolved! Text from fido regarding an account I don't have?

I've received two texts from Fido regarding an account that I don't have, and am unsure as to why I keep getting them? It says an automatic credit card payment was declined, and to update my payment details... At first I thought it was a scam, but it...

JaneM1 by I'm a participant level 2
  • 680 Views
  • 1 replies
  • 0 likes

Resolved! Cancel line

I want to cancel one line in 48hrs and the other in 2 weeks. Better Rogers plan. Best cost effective way? 

Wilber55 by I'm a participant level 2
  • 1986 Views
  • 1 replies
  • 0 likes