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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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iPhone XS

Hi! I have had a problem since October 22. I have been passed around to different departments for the last 3 weeks from Customer Service, Fraud and Validation.  I ordered an iPhone XS originally with the Freedom to Fido offer for $39. This was an add...

Andrewn6 by I'm a Participant Level 1
  • 324 Views
  • 1 replies
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markville mall fido store not pick up phone call

 HiI tried to reach the fido store at markville mall several times.5000 Highway 7 E, Unit Z-09Markham, ON L3R4M9The number (905) 477-3639 on your website which is not working.It's never worked. if you dial it, the sound is not even busy tone.Can some...

weini651 by I'm a Participant Level 2
  • 584 Views
  • 1 replies
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COMPLAINT

Hello, Four months ago I upgraded my plan for "just an extra dollar," or so I was informed by the customer service representative over the phone. I was actually charged an extra $10 for the monthly plan. I would not of have upgraded if this was the c...

hh_01 by I'm a Participant Level 1
  • 795 Views
  • 3 replies
  • 0 likes

Whatever Happened to Customer Retention?

Been with Fido for well over a decade. Started with 5 lines on one account, then 4 for the longest time. Now down to one very basic line. I'm just curious why there was no winback attempt.  Just in the past 3 weeks, I have ported over to Shaw 4 lines...

rachellec by I'm a Participant Level 1
  • 453 Views
  • 1 replies
  • 0 likes