1000 min international call is not showing up in the APP

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I'm a Participant Level 1
I'm a Participant Level 1

1000 min international call is not showing up in the APP

To whom it may concern,

 

I have recently upgraded my plan and in my new plan 1000 mins international call is included. I called Fido customer service and they have confirmed me that the plan for 1000 mins international call is visible in their system for me. However, I am not seeing it in my app. Note that, I have uninstalled and re-installed the Fido my account app but still no luck.

 

I have created a case with Fido, C154386379. I hope application support team can pull up my account to check whats wrong there. I would like to track my international call limit.

 

Regards,

HMSR

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Re: 1000 min international call is not showing up in the APP

Hello @HMSR,

 

Welcome to the community!

 

Our team will be looking into your case for you so you can track how many minutes you've used.

 

Feel free to browse the community if you need help with anything!



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