I upgraded my device online on December 22 and it offered an Amazon gc. When I inquired about how to receive it I was told via live chat that the offer isnt available for me. How can this be if it clearly stated so in the upgrade offer?
Hey there @Jvmika
Welcome to the community
I can assure you that the offer was ongoing on December 22nd 2018. That being said, some conditions apply.
Can you confirm which device you purchased and on which plan tab as well? I would also invite you to reach out to us at these channels to better assit you. Alternatively, we can send you a PM on this platform too.
Let us know!