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Resolved! Random past due balance on my Fido Internet Account

So I got the standard "your payment is due" email and I logged into my account to pay and for some reason there is a message that says "You have a past due balance that is subject to daily interest charges." even though I pay in full as soon as I get...

Alan2021 by • I'm a contributor level 1
  • 9637 Views
  • 22 replies
  • 1 likes

Resolved! Poor customer service

I would like to make a complain. Tuesday Oct 18 I called fido customer service and asked for better offers as I ve been with fido for 1 year and my promotion 50% /12months ending soon, The representative gave me her offer and when i told her that oth...

Hag_b by • I'm a participant level 2
  • 2572 Views
  • 4 replies
  • 1 likes

connection drops at least once a day

i'm using an external wifi router in bridge mode. no issues with the router but the cable connection seems to drop at least once a day since getting this service. we need a reliable connection. what are my service options. i'm getting ready to switch...

smilebot by • I'm a participant level 1
  • 963 Views
  • 1 replies
  • 0 likes

Will my technician show?

Booked an appointment for Jan 1st which was surprising, as I'd expect them to be off today, but that's the date they have me and an 8 to 10 am slot. It's about 10:30 am now and was wondering if it they'll show or did the online customer support messe...

DarthMaul by • I'm a contributor level 1
  • 2769 Views
  • 7 replies
  • 0 likes
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