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connection drops at least once a day

smilebot
I'm a Participant Level 1
I'm a Participant Level 1

i'm using an external wifi router in bridge mode. no issues with the router but the cable connection seems to drop at least once a day since getting this service. we need a reliable connection. what are my service options. i'm getting ready to switch providers. i dont have time for this.

1 REPLY 1

FidoAnthonyZ
Moderator
Moderator

Hello @smilebot,

 

Welcome to the community!

 

We definitely wouldn't want to see you go.

Have you looked into this with tech support? Maybe a replacement modem would be necessary. You can reach them at:  1-888-236-FIDO (3436)