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Terrible Customer Service
Not only are the #wait times outrageous, I mean hours with no end in sight to the wait, the off chance and by a stroke of luck someone does pick up the phone, the agent is #unhelpful and provides no solutions. I received an email on Nov. 25 from #Fi...
Fido internet cancellation gone totally wrong...
I contacted support to cancel internet late Nov. Cancellation set for early Dec. It was cancelled but then I received a bill for a ONE DAY charge and modem rental fee for ENTIRE MONTH, even though it was canceled on my billing end date and modem alre...
Extra payment falsely charged
I cancelled my account in August to move to another carrier and already have paid my bill for my last month with you. However, I was quite surprised to be charged again in October and subsequently in November and this month. Why is this happening? I ...
Resolved! Cancellation credit
Hi I canceled my Fido home internet in October. Fido agents told me I can receive my cheque back in 2-3 weeks. I havent my credit cheque back.
Changed to $15 250 MB BYOD Plan - Now I cannot access data. Help
Hello. Last week I changed my plam from a Talk, Text & Data plan to the $15 Basic Plan with 250 MB of data, because I rarely use the Talk and Data features of my phone. I recently left home and needed to get mobile data, but my phone refused to ...
