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Tech Support

My internet had been performing badly in the last 2 weeks. I have called tech support (Mandeep & Necky). My first call to Mandeep asking for support, she wanted to get rid of me trying to transfer me to another queue at every oppotunity. I said pleas...

Gokay by • I'm a participant level 2
  • 802 Views
  • 1 replies
  • 0 likes

Terrible Customer Service

Not only are the #wait times outrageous, I mean hours with no end in sight to the wait,  the off chance and by a stroke of luck someone does pick up the phone, the agent is #unhelpful and provides no solutions. I received an email on Nov. 25 from #Fi...

FizaH by • I'm a participant level 2
  • 783 Views
  • 1 replies
  • 0 likes

Fido internet cancellation gone totally wrong...

I contacted support to cancel internet late Nov. Cancellation set for early Dec. It was cancelled but then I received a bill for a ONE DAY charge and modem rental fee for ENTIRE MONTH, even though it was canceled on my billing end date and modem alre...

Extra payment falsely charged

I cancelled my account in August to move to another carrier and already have paid my bill for my last month with you. However, I was quite surprised to be charged again in October and subsequently in November and this month. Why is this happening? I ...

lchk by • I'm a participant level 1
  • 664 Views
  • 1 replies
  • 0 likes

Resolved! Cancellation credit

Hi I canceled my Fido home internet in October. Fido agents told me I can receive my cheque back in 2-3 weeks. I havent my credit cheque back.

exilic by • I'm a participant level 1
  • 1479 Views
  • 1 replies
  • 1 likes
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