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Terrible Customer Service

I'm a participant level 2
I'm a participant level 2

Not only are the #wait times outrageous, I mean hours with no end in sight to the wait,  the off chance and by a stroke of luck someone does pick up the phone, the agent is #unhelpful and provides no solutions. I received an email on Nov. 25 from #Fido mentioning that my discounted internet rate would be extended for an additioanl year. However when I received my latest mionthly bill it was $20 more expensive than my original contract sign up.


When I mentioned the email to the agent - he brushed it off saying the email was not sent by Fido, when infact it was. No help from him beyond - "call the loyalty team". Guess what, forget getting through to a loyalty team member - I havent even been able to get through to any agent with Fido. Extremely #frustrated and #disappointed with #fido. Looking to cancel. 



Hey @FizaH and welcome to the Community!


We're sorry to read about your experience. Please reach us out on our social media platforms here so we can check this out with you, thanks!