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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 103029 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 33325 Views
  • 16 replies
  • 3 likes

Resolved! Customer service review

Hi, I signed up for fido home internet a month ago and while the wifi itself has been amazing with no issues the customer service has been terrible and extremely frustrating. I had initially signed up for the 150mbps plan at $42.50/mo but the next da...

astanley11 by I'm a Participant Level 1
  • 268 Views
  • 1 replies
  • 0 likes

Is this promotion legit?

I recieved a call from (437) 886-3276 offering a good price on home internet from Fido for a small number of loyal customers.  Previously Fido always seemed to offer their promotions via text messages. Is this offer legit or is it a scam?  Is there a...

Rob29 by I'm a Participant Level 1
  • 9024 Views
  • 6 replies
  • 1 likes

Resolved! Hitron coda - 8452 - can you port forward?

Hello, new user of the Fido service.   I am trying to serve a Telnet BBS from my home. IT is a telnet serial device that I have on an internal IP and I serve it right now at port 10001 - could be any open port.   I have made a port forwarding rule, I...

Bikerbob by I'm a Contributor Level 1
  • 4258 Views
  • 22 replies
  • 0 likes

Resolved! Pathetic Support for Home Internet

I logged the complaint since today afternoon (25 Jan 22) and they had confirmed that the internet issue would be resolved by 8pm. However it's mid night but still the issue hasn't been resolved. When I called customer care to logged a complaint, I to...

thisisharjot by I'm a Participant Level 1
  • 318 Views
  • 1 replies
  • 1 likes

Resolved! Fido is not receiving equipment

Hello All,   Previously, I have cancelled my Home Internet account, hence I had to return the Fido modem by shipping it through Canada Post. I have already dropped the modem at a Canada Post location and received a receipt as the proof of that the pa...

VitaJohnny by I'm a Contributor Level 1
  • 541 Views
  • 3 replies
  • 0 likes