Welcome to the community!
Apologies, but I don't quite understand your question. Did you need assistance with a matter regarding your account?
You should note that this forum is community-driven and not intended as a venue for customer services. We would not have access to customers' account information. If you did have an account related matter, you would need to contact customer service for assistance. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
On the other hand, if you have a more general question, could you please clarify for what question you would like answered?
Hope this helps 😀