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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 99926 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32476 Views
  • 16 replies
  • 3 likes

A story of a Ghost Fido Internet

Previously I posted about a Fido home internet opened itself. Now I'd like to talk about the whole story. Last week I was at work, I got a call from Fido saying they sent a internet modem to me by mistake and asked to refuse receiving it. I didn't re...

SamGW by I'm a Participant Level 3
  • 209 Views
  • 1 replies
  • 0 likes

modem return

there was a mistake made for the 150M service I ordered online, two orders were created for the same address and fido send me two modems. I chatted with the CS agent online and she cancelled one of the account and told me to ship the extra modem back...

aximrocks by I'm a Participant Level 1
  • 223 Views
  • 1 replies
  • 0 likes

Cannot sync my account to my email correctly.

I'm tired of calling to properly setup my account.  I've been at the Fido store twice, been on 4 calls with general support, 2 calls with validation, and MyAccount STILL cannot show my new internet account when I log in.   Can someone fix the issue?

ntpm by I'm a Participant Level 1
  • 212 Views
  • 1 replies
  • 0 likes

How I return modem. Store not accepting

I cancelled my home internet service and have not received any confirmation of the cancellation by email.  And I went to return my modem in store (which on your website specified "Get the Right Hardware (exchange/swap equipment)".  But they advised t...

Janey2 by I'm a Participant Level 1
  • 232 Views
  • 1 replies
  • 0 likes