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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 113524 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 35450 Views
  • 16 replies
  • 3 likes

Looking to get help to quit Fido!

Unfortunately after being customer for several years, I decided to move my business elsewhere. However, there seems no easy way to do this. Can anyone chime in how to do this the easy and fastest way?It's started with I went on a chat and was promise...

FA12345 by I'm a contributor level 2
  • 563 Views
  • 6 replies
  • 0 likes

Credit Card Charge Phantom

I cancelled my account on Oct 19 due to very bad setvice and returned the equipment on Oct 22nd. I see an illegal charge if $273 on my credit card. Have reached out to fido several times with no luck. Will be filing a legal complaint. If there is any...

HS89 by I'm a contributor level 1
  • 945 Views
  • 11 replies
  • 1 likes

Terrible fido internet experience, formal complaint

Both me and my husband have been fido phone customer for over 10 years and we had no concerns. Fido was great, but recently we are very disappointed with what happened. We had a fido 75 internet service since last year, it was on promotion, so the pr...

Shawnssn by I'm a participant level 1
  • 206 Views
  • 1 replies
  • 0 likes