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How to Log a Formal Complaint

Signed with Fido internet Nov 16, 2020 as was told that had a $37.50 promotion. After a day without service given a loaner modem.....long story, tears, phone calls and 4 modems and attaching a router we have internet. Was told by customer solution sp...

Kpro by • I'm a participant level 2
  • 1243 Views
  • 1 replies
  • 0 likes

Modem firmware updates

1. Dose the CGN3U update the firmware automatically?2. What is the latest firmware updates number for this modem?3. If I dont have the latest firmware how do I update it to the most recent?

firmware by • I'm a participant level 3
  • 2370 Views
  • 1 replies
  • 0 likes

Wrong Bill Amount and Time Period

I had taken home internet and Mobile connection from Fido. The experience post the first call to book the services has been a stress. Now after waiting and chatting for almost years with the support, I get a bill for the internet without my promo app...

Shobhitgupta by • I'm a participant level 2
  • 1062 Views
  • 1 replies
  • 0 likes

Resolved! Amazon gift card

When will I get my Amazon gift card that I'm supposed to receive for Fido home internet promotion

allyntonia17 by • I'm a participant level 2
  • 20307 Views
  • 51 replies
  • 0 likes
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