I have been getting sudden ping spikes where my usual ping to google is 13ms and when it spikes it's 1500ms. And the issue is about the wifi. I don't have any device connected via ethernet, so can't talk about it, but when my wifi dies, it literally dies. I can't access other devices on the local network, including the modem. In my conversation, the support suggested rebooting my modem, and they did, even though I clearly told them that it doesn't help at all. They said it is a regional issue. So, follow me here.
- Assuming it is a regional issue
- How does it affect my WIFI and local devices???
- Okay let's say it somehow affects my modem
- Then why would it not work when I reset fully, reboot, unplug and plug back in again? Why on earth would they reboot the modem when I already did so?
- I told them that I did all of the above, and they sent me my uptime which was 2 days and 16 hours. Even though I literally told them that I've been having this issue for weeks (since late November 2021)!!!
- Now, let's assume it isn't. Doesn't all of this suggest the issue is about the modem and not the internet and the regional issues???
- It's about wifi which has nothing to do with regional issues.
- It started happening when the number of devices connected to my wifi increased.
- I've been having this issue for weeks (since late November 2021, which is the exact time when the number of devices on my network increased)
- I mentioned this issue while I was talking about getting an upgrade to my Internet plan and they suggested resetting the wifi, and never brought up the regional issue lie.
- It happens mostly in the evenings when everybody is at home and our usage is at peak.
I tried changing the channel, moving the modem, checking if there are unknown devices connected and nope, none of them worked. Can somebody in the community at least help?
