Ping Issue in Games and Voice Apps

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I'm a Participant Level 2 lamz
I'm a Participant Level 2

Ping Issue in Games and Voice Apps

For the past week, I've been experiencing higher pings and lag spikes in my online games. Usually my ping would hover around 20-30 ms but as of late its been staying consistently around 70-80 ms. The lag spike would go up to 300-400 ms. This is also affecting my voice apps like Discord and Skype, where my friends are having a hard time hearing me because of the spikes in ping, I would cut in and out and sound distorted. I don't have anyone using any intensive app or program on the network that would disrupt my gaming. The most would be Netflix but that has never affected my ping. I've never experienced any kind of lag since signing up with Fido. My modem is currently on 4.5.8.38T5. I've already tried factory resetting the modem and it doesn't help. Hoping I could get some help with this issue.

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Re: Ping Issue in Games and Voice Apps

Hey @Iamz

 

I got in touch with our technical support team and they said that it would be normal to have a higher ping while gaming and they suggested getting in touch with the technical support team from your game to see if there's an issue on their end.  They also mentioned that you could set up some port forwarding on your modem which may help.  However, this is not something for which they offer support.

 

If you do have a high ping during regular usage (browsing web pages like Google), then we'll have to investigate.


Hope it helps! Smiley

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Re: Ping Issue in Games and Voice Apps

Hey @lamz

 

Welcome to the community Smiley

 

It seems like you already performed basic troubleshooting, so good job!  Have you already spoken with technical support about this?

 

I've reached out to a few people on my side to verify what we can do.  I'll let you know when I have more info.



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Re: Ping Issue in Games and Voice Apps

Hey @Iamz

 

I got in touch with our technical support team and they said that it would be normal to have a higher ping while gaming and they suggested getting in touch with the technical support team from your game to see if there's an issue on their end.  They also mentioned that you could set up some port forwarding on your modem which may help.  However, this is not something for which they offer support.

 

If you do have a high ping during regular usage (browsing web pages like Google), then we'll have to investigate.


Hope it helps! Smiley



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I'm a Participant Level 2 lamz
I'm a Participant Level 2

Re: Ping Issue in Games and Voice Apps

Thank you, the situation has resolved on its own, my ping is back to what it was. Thanks again.

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Re: Ping Issue in Games and Voice Apps

Thanks for the update @Iamz

 

We're happy to hear it! Smiley



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I'm a Participant Level 1 jul1236
I'm a Participant Level 1

Re: Ping Issue in Games and Voice Apps

when ever i m trying to play game the ping spike is real... my teamate cant even hear my voice clearly due to disconnection... 

i went to fido retail and switched to different modem still same issue.. 

 

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I'm a Participant Level 1 bnofans
I'm a Participant Level 1

Re: Ping Issue in Games and Voice Apps

For the past week i've been having these packet loss and high ping issues. It disappeared for a few days put now has come back. Here are my signal levels and WinMTR results from google.ca .

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| hitronhub.home - 34 | 60 | 40 | 1 | 184 | 3816 | 8 |
| 72.136.93.129 - 4 | 121 | 117 | 6 | 130 | 3315 | 13 |
| 8089-dgw01.mtnk.rmgt.net.rogers.com - 4 | 121 | 117 | 6 | 129 | 3314 | 12 |
|0-5-0-9-cgw01.mtnk.asr9k.rmgt.net.rogers.com - 4 | 121 | 117 | 6 | 128 | 3314 | 11 |
| 209.148.235.145 - 4 | 121 | 117 | 8 | 132 | 3317 | 12 |
| No response from host - 100 | 29 | 0 | 0 | 0 | 0 | 0 |
| 108.170.250.241 - 4 | 121 | 117 | 8 | 131 | 3318 | 14 |
| 108.170.226.217 - 4 | 121 | 117 | 9 | 132 | 3319 | 12 |
| yyz10s03-in-f3.1e100.net - 4 | 121 | 117 | 7 | 131 | 3317 | 11 |
|________________________________________________|______|______|______|______|______|______|

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM 2.300 8 38.605
2 591000000 256QAM 2.500 7 38.605
3 603000000 256QAM 2.500 9 38.605
4 849000000 256QAM 1.300 2 38.605
5 855000000 256QAM 1.000 3 38.605
6 861000000 256QAM 0.500 4 38.605
7 579000000 256QAM 3.000 5 38.983
8 585000000 256QAM 2.600 6 38.605
9 279000000 256QAM 6.700 1 38.983
10 609000000 256QAM 2.500 10 38.983
11 615000000 256QAM 3.000 11 38.605
12 621000000 256QAM 3.300 12 38.605
13 633000000 256QAM 3.100 13 38.605
14 639000000 256QAM 2.900 14 38.605
15 645000000 256QAM 2.700 15 38.605
16 651000000 256QAM 2.800 16 38.605
17 657000000 256QAM 2.600 17 38.605
18 663000000 256QAM 2.500 18 38.605
19 669000000 256QAM 2.100 19 38.605
20 675000000 256QAM 2.100 20 38.605
21 681000000 256QAM 2.400 21 38.605
22 687000000 256QAM 2.400 22 38.983
23 693000000 256QAM 2.500 23 38.605
24 699000000 256QAM 2.400 24 38.605
25 705000000 256QAM 2.500 25 38.983
26 711000000 256QAM 2.400 26 38.983
27 717000000 256QAM 1.900 27 38.605
28 723000000 256QAM 1.500 28 37.636
29 825000000 256QAM 1.400 29 38.983
30 831000000 256QAM 1.300 30 38.605
31 837000000 256QAM 1.300 31 38.605
32 843000000 256QAM 1.200 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 5.900002
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 27.250 3 3200000
2 30596000 ATDMA - 64QAM 23.000 1 6400000
3 23700000 ATDMA - 64QAM 22.000 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
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Re: Ping Issue in Games and Voice Apps

Hey @jul1236

 

Welcome to the Fido Community!

 

I have moved your post in this thread as it relates to the same topic. You'll find the answer is provided above by Julien. Smiley

 

 

 



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Re: Ping Issue in Games and Voice Apps

Hey @bnofans! Welcome to the community. Smiley

 

This thread is related to the same topic. I have moved your post and you'll find the answer above!

 

 



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