Ping Issue in Games and Voice Apps

[lamz]

For the past week, I've been experiencing higher pings and lag spikes in my online games. Usually my ping would hover around 20-30 ms but as of late its been staying consistently around 70-80 ms. The lag spike would go up to 300-400 ms. This is also affecting my voice apps like Discord and Skype, where my friends are having a hard time hearing me because of the spikes in ping, I would cut in and out and sound distorted. I don't have anyone using any intensive app or program on the network that would disrupt my gaming. The most would be Netflix but that has never affected my ping. I've never experienced any kind of lag since signing up with Fido. My modem is currently on 4.5.8.38T5. I've already tried factory resetting the modem and it doesn't help. Hoping I could get some help with this issue.

[lamz]

Hey @Iamz

I got in touch with our technical support team and they said that it would be normal to have a higher ping while gaming and they suggested getting in touch with the technical support team from your game to see if there's an issue on their end.  They also mentioned that you could set up some port forwarding on your modem which may help.  However, this is not something for which they offer support.

If you do have a high ping during regular usage (browsing web pages like Google), then we'll have to investigate.

Hope it helps!

[Frankieks]

I am on a wired connection and the ping can spike 1000+.  It may not necessarily affect streaming videos, but it makes gaming literally impossible.  Any suggestions on the issue?

[FidoVan]

Hey @Frankieks

Welcome to the Fido Community!

I have moved your post in this thread as it relates to the same topic. You'll find the answer is provided above by Julien. 

[jul1236]

when ever i m trying to play game the ping spike is real... my teamate cant even hear my voice clearly due to disconnection... 

i went to fido retail and switched to different modem still same issue.. 

 

[FidoSaira]

Hey @jul1236, 

Welcome to the Fido Community!

I have moved your post in this thread as it relates to the same topic. You'll find the answer is provided above by Julien.

[FidoJulien · Accepted solution]

Hey @Iamz

I got in touch with our technical support team and they said that it would be normal to have a higher ping while gaming and they suggested getting in touch with the technical support team from your game to see if there's an issue on their end.  They also mentioned that you could set up some port forwarding on your modem which may help.  However, this is not something for which they offer support.

If you do have a high ping during regular usage (browsing web pages like Google), then we'll have to investigate.

Hope it helps!

[bnofans]

For the past week i've been having these packet loss and high ping issues. It disappeared for a few days put now has come back. Here are my signal levels and WinMTR results from google.ca .

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| hitronhub.home - 34 | 60 | 40 | 1 | 184 | 3816 | 8 |
| 72.136.93.129 - 4 | 121 | 117 | 6 | 130 | 3315 | 13 |
| 8089-dgw01.mtnk.rmgt.net.rogers.com - 4 | 121 | 117 | 6 | 129 | 3314 | 12 |
|0-5-0-9-cgw01.mtnk.asr9k.rmgt.net.rogers.com - 4 | 121 | 117 | 6 | 128 | 3314 | 11 |
| 209.148.235.145 - 4 | 121 | 117 | 8 | 132 | 3317 | 12 |
| No response from host - 100 | 29 | 0 | 0 | 0 | 0 | 0 |
| 108.170.250.241 - 4 | 121 | 117 | 8 | 131 | 3318 | 14 |
| 108.170.226.217 - 4 | 121 | 117 | 9 | 132 | 3319 | 12 |
| yyz10s03-in-f3.1e100.net - 4 | 121 | 117 | 7 | 131 | 3317 | 11 |
|________________________________________________|______|______|______|______|______|______|

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	597000000	256QAM	2.300	8	38.605
2	591000000	256QAM	2.500	7	38.605
3	603000000	256QAM	2.500	9	38.605
4	849000000	256QAM	1.300	2	38.605
5	855000000	256QAM	1.000	3	38.605
6	861000000	256QAM	0.500	4	38.605
7	579000000	256QAM	3.000	5	38.983
8	585000000	256QAM	2.600	6	38.605
9	279000000	256QAM	6.700	1	38.983
10	609000000	256QAM	2.500	10	38.983
11	615000000	256QAM	3.000	11	38.605
12	621000000	256QAM	3.300	12	38.605
13	633000000	256QAM	3.100	13	38.605
14	639000000	256QAM	2.900	14	38.605
15	645000000	256QAM	2.700	15	38.605
16	651000000	256QAM	2.800	16	38.605
17	657000000	256QAM	2.600	17	38.605
18	663000000	256QAM	2.500	18	38.605
19	669000000	256QAM	2.100	19	38.605
20	675000000	256QAM	2.100	20	38.605
21	681000000	256QAM	2.400	21	38.605
22	687000000	256QAM	2.400	22	38.983
23	693000000	256QAM	2.500	23	38.605
24	699000000	256QAM	2.400	24	38.605
25	705000000	256QAM	2.500	25	38.983
26	711000000	256QAM	2.400	26	38.983
27	717000000	256QAM	1.900	27	38.605
28	723000000	256QAM	1.500	28	37.636
29	825000000	256QAM	1.400	29	38.983
30	831000000	256QAM	1.300	30	38.605
31	837000000	256QAM	1.300	31	38.605
32	843000000	256QAM	1.200	32	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	5.900002

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	27.250	3	3200000
2	30596000	ATDMA - 64QAM	23.000	1	6400000
3	23700000	ATDMA - 64QAM	22.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[captainpizzahut]

same here ! we keep experiencing the ping issues, mostly on video calls and online gaming. Did you find a way to solve the issue? we contacted support twice and they went as far as changing the line going into the house, removing splitters etc.... still no change 

[FidoPierre]

Hey @captainpizzahut, 

I am sorry to see you're still experiencing these difficulties. If you're having any kind of ongoing complications with your home internet, I would suggest reaching back out to our Fido Home Internet technical support team. They can be reached 24/7 through live chat. 

[FidoVanessa]

Hey @bnofans! Welcome to the community.

This thread is related to the same topic. I have moved your post and you'll find the answer above!

[lamz]

Thank you, the situation has resolved on its own, my ping is back to what it was. Thanks again.

[FidoCharles]

Thanks for the update @Iamz

We're happy to hear it!

[FidoJulien]

Hey @lamz

Welcome to the community

It seems like you already performed basic troubleshooting, so good job!  Have you already spoken with technical support about this?

I've reached out to a few people on my side to verify what we can do.  I'll let you know when I have more info.