My account issue

My account issue

My account issue

I'm a Participant Level 1

My account issue

I can’t connect to my account. I had an old email ID - they told me that they have removed it from my account so I can use my new email-id however now whenever I try to register and connect to my new email ID, fido app kicks me out and the message says the account is connected to my new email ID. But when I login with old email ID, I get a message that I need to connect it to my account however when I try to do that, I get a message that the email is already connected.  This is extremely annoying and frustrating... I’m assuming someone from here can help.  Thanks. 

 

1 REPLY 1
Moderator

Hey @Guskho! Welcome to the Community. 

 

That definitely sounds annoying. Let's try a few things!

1. Does it work if you do it on a web browser instead of the app?

3. Could you also please try from a computer? 

2. Do you try to connect with your new email ID instead of the old?

 

Don't hesitate to reach out to us directly here if it still doesn't work, we might need to have a look into your account to troubleshoot further. Smiley