Promotion dishonoured

Promotion dishonoured

Promotion dishonoured

unioninternet
I'm a Participant Level 1

Promotion dishonoured

I bought home internet services in Aug 2020 - i was told to select $100 gift card as part of promotion - i opted for Walmart card that suppose to arrive after 2 billing (or within) - i never received it.

 

Very unfortunate and Fido has worst customer service - no email - hours of waiting in line for rep to respond

 

Very disappointed with service and definitely calls for complaint to consumer redressal forum

1 REPLY 1
FidoPhilippe
Moderator

Hey @ unioninternet! Philippe here. Welcome to the community. Smiley

 

I'm sad to read about your experience and thank you very much for all your patience!

 

Were you able to reach out to a customer service agent? If not, you can certianly request a PM from the community and we'll be happy to assist you with that.

 

Please let us know.