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Promotion dishonoured

I'm a Participant Level 1
I'm a Participant Level 1

I bought home internet services in Aug 2020 - i was told to select $100 gift card as part of promotion - i opted for Walmart card that suppose to arrive after 2 billing (or within) - i never received it.


Very unfortunate and Fido has worst customer service - no email - hours of waiting in line for rep to respond


Very disappointed with service and definitely calls for complaint to consumer redressal forum


Moderator (inactive)
Moderator (inactive)

Hey @ unioninternet! Philippe here. Welcome to the community. Smiley


I'm sad to read about your experience and thank you very much for all your patience!


Were you able to reach out to a customer service agent? If not, you can certianly request a PM from the community and we'll be happy to assist you with that.


Please let us know.