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Cannot connect modem first time user

Hi there I have been trying to contact the live desk but no one ever comes back to me. I have signed up the internet on 14 Nov but when I tried to set up modem at our new place the @ mark just won't blink but the download sign and the 2.4Gz are blink...

New_user by • I'm a participant level 1
  • 922 Views
  • 1 replies
  • 0 likes

Internet Usage Chart Not Working

Since Oct 12, 2021 I have not been able to view fido internet usage on my laptop. Message comes up "You have no usage this billing cycle." Support informed me that 'likely' tech is working behind-the-scene on my account. If so, I should be notified b...

Cor2 by • I'm a participant level 2
  • 891 Views
  • 1 replies
  • 0 likes

Streaming on PC intermittent

I go to a site and type in any movie.   At first, I was able to watch 3 minutes without issue, then it froze. It looked like it was buffering?  The movie started again about a minute later and played without issue for two minutes.  It stopped and fro...

Luvern13 by • I'm a participant level 3
  • 3995 Views
  • 9 replies
  • 0 likes

Internet modem return with different tracking number

Hi there, On October 18, 2021, I called Fido home internet rep to cancel my internet services on October 22nd, 2021. The rep told me they will cancel my internet on the 22nd and will send me and email with instruction how to return my modem. On Octob...

YD121 by • I'm a participant level 3
  • 1701 Views
  • 3 replies
  • 0 likes
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