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Internet modem return with different tracking number

Hi there, On October 18, 2021, I called Fido home internet rep to cancel my internet services on October 22nd, 2021. The rep told me they will cancel my internet on the 22nd and will send me and email with instruction how to return my modem. On Octob...

YD121 by • I'm a participant level 3
  • 1459 Views
  • 3 replies
  • 0 likes

customer service from Montreal

Dear Fido Home Internet Community, I have with Fido since 2019 and I must thank them for providing affordable quality home internet service.I did have some issues with the internet but later it was later found out that it was my home internet connect...

Narayan7 by • I'm a participant level 1
  • 1366 Views
  • 2 replies
  • 5 likes

Resolved! Poor customer service

I would like to escalate an issue regarding incorrect charges on my internet bills. To add to that, it took nearly THREE HOURS to correct an issue that should have taken less than 30 minutes. If live chat is unable to address these concerns efficient...

bell_ by • I'm a participant level 2
  • 1384 Views
  • 2 replies
  • 2 likes
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