I connected my laptop directly to modem and modem is in bridge mode. here is what I get, why port 5 shows unsupported? this is Hitron CODA modem, its connected directly to the cable, no splitters in between.
the reason I am asking is that my discord stopped working all the sudden. it was working couple of days ago but not it shows RTC disconnected in discord. My downstream has 32 channels, I only capture screenshot of top part. is modem defective? or cable issue?
Hello Yydmay,
Welcome to the community!
@yydmay wrote:...I connected my laptop directly to modem and modem is in bridge mode. ...this is Hitron CODA modem, its connected directly to the cable, no splitters in between...
I'm not sure if this is related to your problem, however, are you also using a separate router? Bridge mode is used when connecting to a separate router. When in bridge mode, you shouldn't connect anything to the modem directly (other than the second router). It only acts as a bridge to connect the router to the internet.
When adding internet at home, you're essentially creating a mini-network. Every device on that network needs to have a unique address. Generally, that address is usually referred to as an IP address. The main function of a router is to provide each connected device a unique IP address so it knows where to direct data. To do so, it uses dynamic host configuration protocol (DHCP). Everytime a device connects, the router assigns it an IP address. Depending on other connected devices, the exact IP address might change from connection to connection. Most routers also allow users to set static IP address so a particular device can have the same address everytime it connects.
Generally, having two devices (modem and router) assign IP addresses not a very good idea since it's possible each server could assign the same IP address to different devices. So either the modem or router can assign IP address, not both. With the modem in bridge mode, the router acts as DHCP server. Connecting your laptop directly to the modem (bridge mode) would not assign an IP address to access the internet properly.
If you need to plug devices in directly into your modem (and you also have a router), you could disable bridge mode in your modem so that it functions as DHCP server. You would then need to place your router in repeater mode (disables DHCP). The IP address for any devices connected to the router would be provided by the modem.
If you do not have a separate router, then your modem should not be in bridge mode. It would need to function as DHCP server.
Hope this helps 😀
Cheers
Hello again,
Thank you for the additional information.
@yydmay wrote:....unplugged network cable from modem, and connected directly to my laptop(my laptop has a RJ45 port), then run discord again, still didn't fix the issue. the screenshot was taken when my laptop was conntected directly to modem via RJ45 cable...
If you plugged in your laptop directly into the modem without disabling bridge mode, I wouldn't expect any internet to work properly as it would not have been assigned IP address (DHCP disabled).
Firstly, I'm not an expert in this area. However, as far as I am aware, Port 5 does not get used for data transfer. It is assigned for protocol use (see here). That could explain what you noted in your screen captures.
You might consider disabling bridge mode on the modem and connecting your laptop directly to the modem to see if you can connect that way.
Have you had a chance to try some other Discord troubleshooting (see here and here). The latter link has a RTC connecting test.
If you are still having issues, you might consider contacting techincal support. They might be better able to provide troubleshooting assistance.
Hope this helps 😀
Cheers
