Billing

Billing

Billing

Tapo73
I'm a Participant Level 1

Billing

Hello just trying to figure out why my first bill  your internet at 37.50 is now 83.24?

 

1 REPLY 1
FidoValerie
Moderator

Hey @Tapo73 !

 

Welcome to the Community. Very_Happy

 

Is it possible that there were some prorated fees on your first bill?

This often happens when the activation date doesn't match the date of your billing cycle, and you should be able to see those details when you download the bill PDF from your account. 

 

If you'd like us to take a look, you can contact us here for assistance.

 

Alternatively, we can also send you a PM through the Community, should that work best for you. Smiley