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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 101535 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32846 Views
  • 16 replies
  • 3 likes

WiFi Black Modem Issue

Hi,I had more than 2 years of service with Fido 150Mb speed unlimited BUT with White Modem which I NEVER EVER had any problem with. solid communication and never disconnects. called customer service to "transfer my service" to my new apartment they r...

kjon1111 by I'm a Participant Level 2
  • 435 Views
  • 1 replies
  • 0 likes

Fido Wifi Modem options

Hello  I an new to fido and im curious as to what modems people have been given from FIDO. I have the CGN3U modem i beleive ( flat black one). I heard there is a newer one but Fido told me they only have this one. My Wifi speeds out of this modem are...

Motley107 by I'm a Participant Level 2
  • 995 Views
  • 5 replies
  • 0 likes

FIDO PREPAID $150 MASTERCARD

Hi there.. I signed up for Fido home internet on Dec 26. I have been told that I will receive the email from Fido for $150 master card in a few weeks. But I have not received any email. So far I have got two bills

sk28 by I'm a Participant Level 2
  • 754 Views
  • 4 replies
  • 0 likes

Resolved! Maybe finally has to let go..

I've been with Fido like forever. Recently called in to find out about any promotions going on because I have2 internet services with Fido. They made me feel like I'm begging them for discount because my current discount is expiring. Starting to feel...

lsummersnow by I'm a Participant Level 2
  • 916 Views
  • 4 replies
  • 0 likes

modem not connecting-new user

I ordered the modem 2 days ago and it arrived within a day. I followed the instruction on the modem and printed instruction came with the modem. The "online" and "upstream" light did not come on or flash. I called tech support yesterday. I was told t...

Snoopy88 by I'm a Participant Level 2
  • 609 Views
  • 2 replies
  • 0 likes