Thanks for the update @anasmlk93!
We checked this out on our end and these errors can happen when the modem does routine checks on the connection. It shouldn't impact your service though.
How often do you notice that your service cuts out?
My service keeps getting suspended, the reason being that there's a device that has malware on it and is interfering with Fido's modem. I have had McAfee, Kaspersky, windows defender and Avast all look at the issue even ran boot scans, but nothing is showing up.. very confused at this moment.
Can you provide us more information about the service being suspended? Is this something that was confirmed by someone at our Fido Home Internet Technical support?
No their reply was because it's on one of my devices, they can't give me any more info except the name of the virus, which I had removed, also had McAfee tech look into the systems and found nothing, and now my service has been suspended for a week, and now I have decided to change the provider. @FidoNick
Thank you for the additional information @anasmlk93!
Did you receive the notice prior to this happening that you had a virus that would impact your services?
We do send one out, and it also does mention what the specific virus it is that you have. As this can impact our network, we do sometimes have to disable services if it's not taken care of.
That said, you did mention you did everything you could to rectify things. If you're unable to remove it on your own though we do suggest taking in your device to get checked at a location such as Best Buy as their Geek Squad can assist
Well yes , I got a notification and I did everything that was possible to look into all this, but nothing worked. Suspended internet for a week has really affected me and my life in the last 2 days, and nothing they can do to remove the suspension so I can atleast reach out to best buy