DOCSIS EVENT LOG

Reply
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

DOCSIS EVENT LOG

I keep seeing these critical error entries on my docsys event logs and unsure what they are??

Flag this to a Moderator
Message 1 of 13
1,211 Views
Highlighted
Moderator
Moderator

Re: DOCSIS EVENT LOG

Hey there @anasmlk93,

 

Is this affecting your services in any way? Are you experiencing service disruption or no connection to the service altogether?

 

Let us know. Our home internet technical support team is also available 24/7 if you need help troubleshooting your home internet service.



Flag this to a Moderator
Message 2 of 13
910 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: DOCSIS EVENT LOG

yes I am. the service keeps getting disconnected.

Flag this to a Moderator
Message 3 of 13
837 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: DOCSIS EVENT LOG

@FidoSaad the internet service keeps getting disrupted because of this, and i am unsure as to what the problem is..

Flag this to a Moderator
Message 4 of 13
835 Views
Highlighted
Moderator
Moderator

Re: DOCSIS EVENT LOG

Thanks for the update @anasmlk93

 

We checked this out on our end and these errors can happen when the modem does routine checks on the connection. It shouldn't impact your service though.

 

How often do you notice that your service cuts out? 

 

 



Flag this to a Moderator
Message 5 of 13
791 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: DOCSIS EVENT LOG

My service keeps getting suspended, the reason being that there's a device that has malware on it and is interfering with Fido's modem. I have had McAfee, Kaspersky, windows defender and Avast all look at the issue even ran boot scans, but nothing is showing up.. very confused at this moment.

Flag this to a Moderator
Message 6 of 13
766 Views
Highlighted
Moderator
Moderator

Re: DOCSIS EVENT LOG

Hey @anasmlk93

 

Can you provide us more information about the service being suspended? Is this something that was confirmed by someone at our Fido Home Internet Technical support?



Flag this to a Moderator
Message 7 of 13
715 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: DOCSIS EVENT LOG

Yes I called in 18882593436

And the tech support team said that it has been suspended

@FidoPierre 

Flag this to a Moderator
Message 8 of 13
641 Views
Highlighted
Moderator
Moderator

Re: DOCSIS EVENT LOG

Did they offer any solutions @anasmlk93? This really would have to be handled by them.


@Community, has anyone else ever experienced this and can provide some insight?

 

 



Flag this to a Moderator
Message 9 of 13
622 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: DOCSIS EVENT LOG

No their reply was because it's on one of my devices, they can't give me any more info except the name of the virus, which I had removed, also had McAfee tech look into the systems and found nothing, and now my service has been suspended for a week, and now I have decided to change the provider. @FidoNick 

Flag this to a Moderator
Message 10 of 13
620 Views