Hello, the home internet has been down since last night (as in no blue lights are on) and I have done numerous soft and hard resets since then. Can't even call internet support because it isn't office hours yet so I'm using up data trying to find solutions.
Last time it was down they told me it was an area outage. Is that what's happening again? If this is a reoccurring problem for my area, there has to be a better solution. Please help, thank you.
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Welcome to the Community!
Which number did you try to contact? Our technical support for Fido Internet is available 24/7, 365 days a year!
This is the number you should reach in order to get in touch with the tech. team: 1-888-236-FIDO (3436).
Are you still having the same problem at the moment? If it still doesn't work I suggest you give us a call!
Thank you for taking the time and updating us on this. I can totally understand how important it is to have a steady internet connection. In this case I would suggest reaching out to our Live Chat Fido Internet Technical Support. You can get a hold of them through our contact page right here.
Let us know how it goes!
My Fido Internet service is down again in Mississauga. You are lucky to get service for an hour, then it goes down again! I called Fido for service, which entailed a girl in Montreal putting you on hold for about 15 - 20 mins, who was then supposed to arrange for a technician to do a home service call but instead transfers me to another customer service agent who cannot help with my home internet service. Just awful customer service on top of lousy internet service. I'm paying $ 58 dollars a month, when you add the taxes for 300 GB, but have noticed that you offer unlimited service for the same $ 50 a month service that I pay. You should inform your loyal customers of such offers instead of paying pay more for less service. not very happy, perhaps I should go back to Bell, you may pay more but at least you have service most of the time.
That definitely shouldn't happen and we're going to get to the bottom of this!
In terms of the plan, we unfortunately cannot change your plan without your consent, so it's a good idea to keep an eye out on Fido.ca for any changes to our pricing to ensure you always have the most competitive offer
I'm going to send you a PM so we can check out what's going on with your internet. I also wanted to let you know about our Firmware trial as you may be interested, you can learn more here.
See you in PM!