Want to cancel the service before the modem pickup!

[Srivastav]

Hi,

I got the Fido Home internet yesterday at a discount and changed my mind. I want to cancel the account and all service.

I have not picked up the modem Yet! 

Will i still be charged?

[Srivastav]

Hey @Srivastav,

We're sad to learn you changed your mind about our service, what happened?

There is a 15 days satisfaction guaranteed and normally, charges for the monthly fee apply for the number of days the service was active.

If you'd like to go ahead with the cancellation, you would need to contact us here or we can send you a pm on the Community, let us know what you prefer. 

[FidoClaudia · Accepted solution]

Hey @Srivastav,

We're sad to learn you changed your mind about our service, what happened?

There is a 15 days satisfaction guaranteed and normally, charges for the monthly fee apply for the number of days the service was active.

If you'd like to go ahead with the cancellation, you would need to contact us here or we can send you a pm on the Community, let us know what you prefer.