Home internet

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I'm a Participant Level 2
I'm a Participant Level 2

Home internet

As of April 12 ,i subscribe for the new home internet on fido ,but unfortunately i didn't terminate my current provider , i recieved already the devices from fido but didn't set-up yet ,can i put hold my subscription to fido ?and install it next month ?

 

 

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Accepted Solution

Re: Home internet

Hey @unicohaley.

 

The monthly charges start as soon as the modem is shipped on our end.          

 

The charges can't be transferred to another month, even if the modem is not activated on your end.


Hope this helps Smiley

 

                                                                                                                        

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Re: Home internet

Hey @unicohaley

 

Welcome to the Community Smiley

 

If you wanted to activate the service at a future date, you would have had to contact us then, It's not possible to start the service later on considering you already have the equipment , sorry about that.

 

Did you check with your current provider to see if you could stop your service with them? 



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I'm a Participant Level 2
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Re: Home internet

Yes i did ,sadly cancelling it they still gonna charge me for the whole month ,but i didn't install eventually used any of the service of fido for the home internet ,what i mean instead of this month transfer for next month ,
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Solution

Re: Home internet

Hey @unicohaley.

 

The monthly charges start as soon as the modem is shipped on our end.          

 

The charges can't be transferred to another month, even if the modem is not activated on your end.


Hope this helps Smiley

 

                                                                                                                        



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