Home Internet PrePaid MasterCard not received

[ahbo]

Hi Fido Community Moderators,

I am a new signup of Fido Home Internet since Nov, 2020.  I am still waiting to receive the promo PrePaid MasterCard.

May I know how long it should take to receive it? I was told that I can choose to receive either a physical card or eCard.  Am I expecting to receive an email to make the choice?

Thanks

[FidoClaudia]

Hey @ahbo, 

The email should've already been sent out. Can you please check your Inbox / Spam / Junk / Promo folders to see if you received an email from one of those addresses:

• fido@prepaiddigitalsolutions.com
• fido@e.helloworldmail.com
• Fido@e.helloworldemail.com 

Keep us posted!

[ahbo]

Hi @FidoClaudia,

I searched the emails my Inbox, Spam, Promo and Trash folders with the 3 email addresses you provided; however, I couldn't find any email regarding the Home Internet PrePaid Mastercard.

Regards,

ahbo

[FidoJulien]

Hey @ahbo

I'll send you a PM so we can take a look.  

Talk to you soon! 

[ahbo]

Hi @FidoJulien ,

Great!

Looking forward for your PM.

[FidoNick]

We're sending it now, sorry for the delay!