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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community, We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here. This thread will be used for ...

FidoCaroline by Community Manager (Retired)
  • 98340 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community, As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to partic...

FidoCaroline by Community Manager (Retired)
  • 32043 Views
  • 16 replies
  • 3 likes

Random short interruptions on my cable internet

It probably happend lots more so I started tracking using syslog and extended pings, my cable internet with Fido would have short interruptions (from about 13 to 20 seconds). It dropped my video conference calls (I had video runing on this faster cab...

SIPN by I'm a Contributor Level 1
  • 614 Views
  • 2 replies
  • 0 likes

Promotion extension

I have been using a Fido Internet 75 package (75 Mbps download, unlimited data) with 50% off promotion for 2 years. Now I want to extend another one year but when I call to hotline number nobody picked up. I really dont know what to do because my pro...

kimvynguyen by I'm a Participant Level 1
  • 342 Views
  • 1 replies
  • 0 likes

Constantly losing internet connection

Hi, I'm having some serious issues with my Fido home internet. The issue has been worse for the last 1 week where I lose the connection at least 10 times a day. Tried restarting and resetting the modem but it did not help. Sometimes it says "connecte...

Allen4321 by I'm a Participant Level 3
  • 458 Views
  • 2 replies
  • 0 likes

Unstable home internet

I just have home internet 75m, howwver I lost internet often via wifi, the connection between device and modem is fine. But there is no inyernet. I have to disble/enable wifi in my device. I also reboot the modem several times.

mail2mz by I'm a Participant Level 2
  • 386 Views
  • 1 replies
  • 0 likes