Using 60/10 service for few months. No issues with cable connection (all parameters normal), no issues with 5GHz WiFi (7 x 802.11ac devices connected), but never managed to make 2.4GHz WiFi work as expected. It works well for about 1min after router restart and then slows down to about 2Mbps and stays there until next restart.
- wireless channel is relatively clear (other routers as Access Point transfer >50Mbps on the same channel)
- tried both "Mixed" mode and "N Only", no difference
- tried both security settings WPA-PSK/WPA2-PSK + TKIP/AES and WPA2-PSK + AES, no difference
- tried to eliminate WiFi clients one by one to isolate client side issues, no difference
- tried resetting the Hitron and set it up from scratch, no difference
ASUS RT-N66U as Access Point has no issues whatsoever running both 2.4GHz and 5GHz WiFi networks.
ASUS RT-N12D1 as Access Point has no issues whatsoever running 2.4GHz WiFi network.
Something is not right on Hitron device. Firmware version is 126.96.36.199. Is it a known issue or I need call FIDO Customer Service and ask for device replacement?
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I have been having the same issue where 2.4GHz just does not work. I have spoken with Tech Support sveral times, changed the modem, 3 times, and also had a Fido technician stop by and change my modem a 4th time. The technician also said that it was an issue with the modem and there was nothing he could do.
Some of my devices only work on 2.4GHz so I require a decent 2.4Ghz signal. I am also not willing to pay extra for seperate router as I have very basic internet usage in a small condo.
What are my options? Is Fido willing to solve this issue (with a modem upgrade or fix) or is this something I will have to live with? Thanks.
You have to live with it I have been for months now.
im a certified network engineer for 20 years, tge issue is the firmware, its not working with 5g and 2.4 simultaneously, you have to pick one or the other.
since I live in a big house i set tgis to 5g and i tether off 2.4 routers which works great.
u can buy cheap router for 20 bucks new online.
fido has done nothing or will do nothing so I’ll change providers when I get back from vacation
We'd love to help out with this, and we do understand the importance of a reliable service!
Have you checked out our Fido Home Internet Firmware Trial?
The trial allows you to test new firmware for our modem, you can even see some of the fixes the new firmware offers here!
To sign up, just send a PM to @FidoSolutions here on the Community, and we'll get you set up!
The only way I could fix that was setting up my notebook to G only.
Check this link and change you PC/Notebook to 02 - 11g
I hope it helps you.