Hitron CGN3AMF Firmware Update

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Hitron CGN3AMF Firmware Update

Rogers is doing a trial of new firmware to resolve known latency issues with Hitron modems.  As a Fido customer they will not accept us into the trial.  Does Fido have the ability to push out this update if requested?

 

i am concerned with doing voice over ip with the amount of jitter caused by these modems. 

 

** Edited to add labels **

 

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Re: Hitron CGN3AMF Firmware Update

UPDATE!

 

We're now offering our members the opportunity to participate in the firmware trial. 

 

Check out all the details here.

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Former Moderator
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Re: Hitron CGN3AMF Firmware Update

Hi DDDDDDDDD ! 

 

I'll look into that and I'll get back to you. Smiley 

 

 



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Community Manager
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Re: Hitron CGN3AMF Firmware Update

Hey @DDDDDDDDD,

 

Thanks for reaching out about this. It's not something that can be done at the moment, but stay tuned!



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Re: Hitron CGN3AMF Firmware Update

Ok thanks for the update.  I take it this is something that doesn't realy have timeline to it either right?

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Former Moderator
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Re: Hitron CGN3AMF Firmware Update

Right! As soon as we have the information, we'll come an update this topic!

 

 



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Re: Hitron CGN3AMF Firmware Update

@DDDDDDDDD, Were you able to get your VOIP working? I am running voip.ms service without issue on Fido Internet 30. This is through pfsense behind the Fido modem, which tuned QOS settings. I can share pointers with you if you need any help.
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Re: Hitron CGN3AMF Firmware Update

Any update on this?  I too am waiting for this to be pushed out.  Currently when the Hitron modem is configured in bridge mode it has a lovely tendency to shut down all the ethernet ports from time to time which makes for a completely unreliable experience.  Fido support seem to play dumb when you ask them about it yet the firmware change history reflects the fix in a newer release.  Can we please get some concrete dates regarding this?

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Moderator
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Re: Hitron CGN3AMF Firmware Update

Hey @bpasteusername, 

 

Welcome to the Community! 

 

We don't currently have confirmed dates for this update. As soon as we receive more information, we'll make sure to keep everyone in the loop! 



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I'm a Contributor Level 1
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Re: Hitron CGN3AMF Firmware Update

I do not sense any urgency on this from Fido. What is it going to take to get this moving?  My modem goes offline multiple times a day because of this defect.

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Re: Hitron CGN3AMF Firmware Update

Hey @pasteusername

 

I'm sorry to see you're experiencing issues with this service, did you get a chance to speak to our Internet technical support team? They can actually be reached 24/7 directly online through our live chat service right here



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