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Fido is awful

FidoUser444
I'm a Participant Level 2
I'm a Participant Level 2

I moved to a new apartment and Fido's internet wasn't working for almost a month after daily calls and promises that they would work in a few days. Nothing for almost a month. I cancel, return the modem, and now being charged for not being returned. Canada Post doesn't even provide the tracking details.

 

Not only that but Fido is supposed to send a cheque for the time they haven't been working and still no cheque. Corporations really exist to steal money.

2 REPLIES 2

BobC83
I'm a Contributor Level 3
I'm a Contributor Level 3

I learnt the hard way that you must move quickly - like, within 3 days - with Canada Post or you're straight outta luck. As @FidoValerie said, Canada Post ought to have a tracking number. They either would have given it to you when you dropped off the package or it would be on the return label Fido provided. Good luck!

 

FidoValerie
Moderator
Moderator

Hey @FidoUser444

 

That doesn't sound right. When returning your Home Internet modem to Canada Post, they should provide you with a tracking number.

 

We should also send a refund cheque automatically after the cancellation of an account, if there's a credit balance remaining for overpayment.

 

If you'd like us to look into this, please contact customer service through any method listed here and they'll be happy to help!